{"id":673811,"date":"2015-08-26T09:28:00","date_gmt":"2015-08-26T09:28:00","guid":{"rendered":"https:\/\/www.webmotors.com.br\/wm1\/bolso\/japonesas-dominam-indice-de-satisfacao-nos-eua"},"modified":"2026-09-15T09:26:07","modified_gmt":"2026-09-15T12:26:07","slug":"japonesas-dominam-indice-de-satisfacao-nos-eua","status":"publish","type":"post","link":"https:\/\/www.webmotors.com.br\/wm1\/seu-bolso\/japonesas-dominam-indice-de-satisfacao-nos-eua\/","title":{"rendered":"Japonesas dominam \u00edndice de satisfa\u00e7\u00e3o nos EUA"},"content":{"rendered":"\n
\"\"
940×576 609c4405 51bd 42ce B79b 1327acc13234 2 0<\/figcaption><\/figure>\n\n\n\n

\n\tAs fabricantes japonesas dominaram as primeiras posi\u00e7\u00f5es do American Customer Satisfaction Index (\u00cdndice de Satisfa\u00e7\u00e3o do Consumidor Americano), divulgado nesta quarta-feira (26). Tr\u00eas das cinco montadoras mais bem colocadas s\u00e3o nip\u00f4nicas. A Lexus<\/a><\/strong> lidera a lista, enquanto a Acura<\/a><\/strong> aparece em segundo lugar. J\u00e1 a Subaru<\/a><\/strong> ocupa a quinta posi\u00e7\u00e3o do ranking.<\/p>\n\n\n\n

\n\tA marca local mais bem colocada \u00e9 a Lincoln, que ocupa a terceira coloca\u00e7\u00e3o. J\u00e1 a Mercedes-Benz \u00e9 a melhor alem\u00e3 do \u00edndice e fecha o Top 5 na quarta posi\u00e7\u00e3o.<\/p>\n\n\n\n

\n\tO destaque negativo ficou por conta do posicionamento das marcas da FCA (Fiat Chrysler Automobiles), sendo que quatro das cinco \u00faltimas posi\u00e7\u00f5es ficaram com fabricantes do grupo: Dodge (23\u00ba), Jeep (25\u00ba), Chrysler (26\u00ba) e Fiat (27\u00ba).<\/p>\n\n\n\n

\n\tA pontua\u00e7\u00e3o m\u00e9dia das montadoras melhor 3,7% em compara\u00e7\u00e3o com o desempenho de 2014. Entretando, o fundador e chefe da pesquisa, Claes Fornell, faz um alerta: \u201c\u00c9 verdade que os carros atuais s\u00e3o muito melhor do que os fabricados h\u00e1 10, 20 anos. Mas \u00e9 preocupante que eles tenham ainda v\u00e1rios problemas de qualidade. O n\u00famero de recall est\u00e1 muito alto. Isso n\u00e3o deveria acontecer perante as modernas tecnologias de produ\u00e7\u00e3o atuais, o que causa consequ\u00eancias negativas em rela\u00e7\u00e3o \u00e0 seguran\u00e7a e satisfa\u00e7\u00e3o do consumidor\u201d, conclui.<\/p>\n\n\n\n

\n\tVeja o ranking completo abaixo:<\/p>\n\n\n\n

\n\t\t\t\t1\u00ba<\/strong><\/td>\n\t\t\t\tLexus<\/strong><\/td><\/tr>
\n\t\t\t\t2\u00ba<\/td>\n\t\t\t\tAcura<\/td><\/tr>
\n\t\t\t\t3\u00ba<\/td>\n\t\t\t\tLincoln<\/td><\/tr>
\n\t\t\t\t4\u00ba<\/td>\n\t\t\t\tMercedes- Benz<\/td><\/tr>
\n\t\t\t\t5\u00ba<\/td>\n\t\t\t\tSubaru<\/td><\/tr>
\n\t\t\t\t6\u00ba<\/td>\n\t\t\t\tToyota<\/td><\/tr>
\n\t\t\t\t7\u00ba<\/td>\n\t\t\t\tBMW<\/td><\/tr>
\n\t\t\t\t8\u00ba<\/td>\n\t\t\t\tHyundai<\/td><\/tr>
\n\t\t\t\t9\u00ba<\/td>\n\t\t\t\tMazda<\/td><\/tr>
\n\t\t\t\t10\u00ba<\/td>\n\t\t\t\tVolkswagen<\/td><\/tr>
\n\t\t\t\t11\u00ba<\/td>\n\t\t\t\tHonda <\/td><\/tr>
\n\t\t\t\t12\u00ba<\/td>\n\t\t\t\tBuick<\/td><\/tr>
\n\t\t\t\t13\u00ba<\/td>\n\t\t\t\tCadillac<\/td><\/tr>
\n\t\t\t\t14\u00ba<\/td>\n\t\t\t\tVolvo<\/td><\/tr>
\n\t\t\t\t15\u00ba<\/td>\n\t\t\t\tFord<\/td><\/tr>
\n\t\t\t\t16\u00ba<\/td>\n\t\t\t\tChevrolet<\/td><\/tr>
\n\t\t\t\t17\u00ba<\/td>\n\t\t\t\tGMC<\/td><\/tr>
\n\t\t\t\t18\u00ba<\/td>\n\t\t\t\tAudi<\/td><\/tr>
\n\t\t\t\t19\u00ba<\/td>\n\t\t\t\tKia<\/td><\/tr>
\n\t\t\t\t20\u00ba<\/td>\n\t\t\t\tNissan<\/td><\/tr>
\n\t\t\t\t21\u00ba<\/td>\n\t\t\t\tMitsubishi<\/td><\/tr>
\n\t\t\t\t22\u00ba<\/td>\n\t\t\t\tInfiniti <\/td><\/tr>
\n\t\t\t\t23\u00ba<\/td>\n\t\t\t\tDodge<\/td><\/tr>
\n\t\t\t\t24\u00ba<\/td>\n\t\t\t\tMINI<\/td><\/tr>
\n\t\t\t\t25\u00ba<\/td>\n\t\t\t\tJeep<\/td><\/tr>
\n\t\t\t\t26\u00ba<\/td>\n\t\t\t\tChrysler<\/td><\/tr>
\n\t\t\t\t27\u00ba<\/td>\n\t\t\t\tFiat<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\n\t <\/p>\n","protected":false},"excerpt":{"rendered":"

Lexus e Acura lideram ranking que afere a qualidade da montadora, segundo o consumidor<\/p>\n","protected":false},"author":156,"featured_media":157095,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"wm1_technical_sheet":[],"wm1_cross_sell_banner_enabled":true,"wm1_cross_sell_banner_custom":{"imageId":null,"link":"","target":"_blank","trackClickName":""},"wm1_related_links":[],"footnotes":""},"categories":[950],"tags":[],"brand":[],"class_list":["post-673811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-seu-bolso"],"_links":{"self":[{"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/posts\/673811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/users\/156"}],"replies":[{"embeddable":true,"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/comments?post=673811"}],"version-history":[{"count":2,"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/posts\/673811\/revisions"}],"predecessor-version":[{"id":886670,"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/posts\/673811\/revisions\/886670"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/media\/157095"}],"wp:attachment":[{"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/media?parent=673811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/categories?post=673811"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/tags?post=673811"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.webmotors.com.br\/wm1\/wp-json\/wp\/v2\/brand?post=673811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}